Legal
Plain-language terms for using SenteMe. If you are creating a campaign or contributing to one, these apply to you.
Last updated .
SenteMe is operated by Mea Global Inc, a Delaware-registered corporation. When the words "we", "us", or "SenteMe" appear below, they refer to Mea Global Inc. Mea Global Inc operates the platform and holds the contracts with the licensed payment partners that process contributions and payouts. We may add or change service providers while preserving the protections described in these terms and our Privacy Notice.
SenteMe is a platform that lets a group of people pool money toward a shared real-world purpose by sharing a single link instead of running a manual list. We provide the campaign page, the running ledger, share tools and the dashboard. We are not a bank, payment processor, investment platform, lender, insurer, broker, money services business, money transmitter or charity. Contributions and payouts are processed through licensed payment partners. Card funds become available for withdrawal only after processing and settlement. The dashboard separates total raised, processing and available balances.
Contributions made through SenteMe are gratuitous transfers to the campaign and the people the campaign is for. They are not payment for any product, service, deliverable, or financial return. Coordinators must not offer, promise, or imply that contributors will receive goods, services, equity, a financial return, or a personal benefit in exchange for contributing. The platform features that contributors benefit from, receipts, the running ledger, automated pledge reminders, verified disbursement records, a refund path when a campaign is paused before withdrawal, are how SenteMe makes contributing safer and more transparent; they are not consideration for the contribution itself. If a coordinator and contributor have a separate commercial arrangement, that arrangement is between them and is outside the scope of these terms.
SenteMe does not perform, and does not intend to perform, any activity that would require licensure or registration as: a money services business or money transmitter under US federal or state law (the licensed payment partners we work with are the regulated transmitters); a professional fundraiser, commercial fundraiser, or professional fundraising counsel under any US state's charitable-solicitation laws; an investment platform, broker, or crowdfunding portal under the securities laws of any jurisdiction we operate in (campaigns offer no equity, no debt, no profit share, and no financial return); a charity, public benefit organisation, or NGO under Kenya's PBO Act, Uganda's NGO Act, Rwanda's Law N° 058/2021, or the analogous regimes in the other African markets we serve (we are a for-profit platform, not a charitable organisation, and we do not solicit donations to causes); a deposit-taking institution under any banking act in our operating markets (SenteMe holds no customer deposits, the licensed payment partner holds wallet balances on the merchant's behalf). If a regulator in any of these markets concludes that SenteMe's activity falls within a registration category, we will engage with that regulator directly to resolve the question.
You can create or contribute to a campaign if you are at least 18 years old, legally capable of entering a contract in your country, not on a sanctions list maintained by OFAC, the UN, or the European Union, and not located in a jurisdiction SenteMe is prohibited from serving. SenteMe does not support Cuba, Iran, North Korea, Syria, the Crimea region including Sevastopol, the Donetsk region, or the Luhansk region. We use independent IP-based controls to block access from these locations and may suspend or close accounts that we reasonably believe violate these restrictions.
Campaign creation is free. Mobile money donations are credited before withdrawal fees; mobile money collection costs are included in the withdrawal deduction. The standard withdrawal deduction is 7.5%. Provider costs and rounding can increase the deduction. The withdrawal screen shows the deduction and net payout before confirmation. Card processing is deducted separately before campaign credit, using actual processor fees. Currency conversion can affect the credit. Optional tips go to SenteMe and default to zero. Your wallet provider may charge separately for cash-out or onward transfers.
You can raise money on SenteMe for personal causes, family events, community projects, foundations, equipment, and similar real-world needs. You cannot use SenteMe to raise money for any of the categories on our prohibited list: sanctioned entities or persons; gambling and betting; controlled drugs and substances; pyramid, multi-level marketing or "get rich quick" schemes; defence and weapons; escort or adult services; unregistered pharmacies; shell companies; counterfeit goods; or unregistered charities soliciting contributions. The full list and the reasoning behind it live in our Acceptable Use Policy and our AML / CFT policy at /aml-cft. If we find a campaign running in any of these categories, we will pause disbursements and may refund contributors. We also reserve the right to pause or refund campaigns we believe are fraudulent or misleading, even when they are not in one of the categories above.
You are responsible for what you say about your campaign. The description, target, and any updates you publish need to be truthful. You are responsible for distributing funds in line with the purpose you announced, if the purpose changes (over-raising, the original need being met), log a public pivot from the dashboard so your contributors can see the new direction. You must respond to questions from contributors and from us in good faith. If we ask for documentation (your relationship to the beneficiary, payment reference, identity) before releasing funds for a particular campaign, you agree to provide it.
You are choosing to send money to a specific campaign based on the public description on its page. SenteMe is the conduit, not the guarantor, we have not personally vetted every coordinator and we do not promise that the funds will be used exactly as described. Once your contribution has landed in the campaign's running ledger, it is the coordinator's responsibility to use it as announced. If you believe a campaign is fraudulent, contact us and we will investigate; if we agree, we will pause further disbursements and refund where we can.
Available payment methods depend on the donor’s country, currency and the campaign’s payment corridor. Conversion may be needed between the donor’s payment currency and the campaign currency; the form shows the currencies and any available estimate. When card payments are available, secure hosted checkout displays eligible methods for overseas contributions. Card funds become available for withdrawal after processing and settlement. Processing, conversion and withdrawal are separate steps.
Contributions do not carry a money-back guarantee. Contact [email protected] about a technical error or a suspicious campaign. Refunds depend on the payment method and funds still available. The mobile money refund calculation normally deducts 7.5% and applies currency rounding; technical errors on our side are refunded in full. For card payments, contact support for the applicable refund process. A card refund is not sent to a mobile money wallet. Timing depends on the provider.
SenteMe applies an anti-money-laundering and counter-financing-of-terrorism policy. Before withdrawal, the organiser must pass identity verification using a government-issued document and a face check. Additional checks and supporting documents may be required. Withdrawals may be paused during review. See /aml-cft for user obligations.
We are liable for the mobile-money rails working as advertised, for not running off with your money, and for keeping our records accurate. We are not liable for: a coordinator misusing funds after they have been disbursed; outages or service disruption from our payment partners or from the underlying mobile-money carriers; your own mobile-money provider's withdrawal or send fees once funds are on your wallet; or losses arising from your decision to contribute to a particular campaign. To the maximum extent permitted by law, our total liability for any claim related to your use of SenteMe is capped at the total fees we have charged you over the prior twelve months.
We will update these terms when the product changes in a way that matters to you, a new fee, a new rail, a new prohibited category. When we make a material change we will email all coordinators and post a banner on the dashboard at least seven days before the change takes effect. Less material changes (clarifications, typos, structural rewrites that do not affect substance) take effect when we publish them; the "Last updated" date at the top of this page changes too.
These terms are governed by the laws of the State of Delaware, USA, where Mea Global Inc is incorporated. Disputes that cannot be resolved by talking to us first go to the state or federal courts in Delaware. For users in countries with mandatory consumer-protection rules that override this clause, those rules apply on top of these terms, they do not replace them.
Email [email protected] for any question about these terms, a campaign you want us to look at, or a refund request. We aim to reply within two business days; complex cases take longer. For account-specific issues sign in first so we can see your event history.
See also: Privacy · Trust & safety · Pricing.
